Frequently Asked Questions

Having connection troubles (starting/ending rental)?

Our stations rely on Bluetooth connectivity to connect your phone to our rentals, here are some steps you can take to troubleshoot:


* Hard reset the app by fully closing the PADL App
* Turn your Bluetooth off and then on
* Relaunch PADL App and try to connect again

How much does PADL cost?

PADL prices may vary depending on unit and location.

Can I make a reservation?

We do not take reservations for our rentals. Our riders can enjoy our equipment on a first come first serve basis.

How to pay for trip?

PADL processes payment for your ride(s) using the payment method stored in your PADL app.

What is the rider weight limit?

The rider weight limit to use our paddle boards is 250lbs or less.

How much do the paddle boards weight?

Our paddle boards weight approximately 28lbs.

Payment Methods

Currently, we accept all major credit cards, including Visa, Mastercard, American Express and Discover.

Do I pay if the unit is stolen?

You would only be accountable if you did not lock the unit up after your trip and it gets stolen as a result. You are only responsible during your ride. Please make sure the ride is completed and the unit is returned after use.

How do I return the rental?

Place the paddle and board back on the station ensuring that the board is flush on the rig and all equipment is placed back where you found it. Then end the rental from the PADL app to lock it in place.

What are your hours of operation?

Our PADL stations operate in accordance with city beach hours and daylight savings time. Currently, our stations will operate from 6am-7pm daily- so long as weather permits. A good rule of thumb is sunrise-sunset. You should return the board prior to complete sunset to allow time for placing equipment back onto the station and ending rental before the station closes. 

Why am I still being charged after returning the unit?

  • Please check if you have locked the unit correctly
  • Ensure Bluetooth is activated on your device.
  • Check whether your phone has good cellular data or Wi-Fi connection and you are in an area with good reception.
  • Ensure that your payment method has sufficient funds to complete the ride/purchase
  • If you still cannot find the station, please reach out to us via our in-app support link or call us at (786) 749-6730.

What is the difference between the red and seafoam blue stations and the grey stations?

The red and seafoam blue stations represent public access locations where anyone may go. The grey locations are private properties where you must have access to.


You must be at least 18 years or older to rent or ride

Life Jackets

  • Each paddler must have a USCG-approved Type I, II, III, or appropriate Type V life jacket. It doesn’t have to be worn, although that’s certainly the wisest plan, and one which we strongly recommend.
  • The jacket must be in “serviceable condition,” without rips, tears or deterioration that will diminish its performance.
  • The jacket must be of an appropriate size and fit for the wearer.
  • A Type V jacket can be used as long as it’s USCG-approved and applicable for the activity.
  • Belt pouch-type inflatable PFDs, such as the ones we carry, must be worn on the person to meet the life jacket regulation.
  • For other types of inflatable PFDs, check the approval description printed on the unit for restrictions.

Other Required Gear

  • A whistle or other sound producing device must be carried to warn other boaters.
  • If you’re on the water after sunset, you need to have a flashlight, or similar lighting device, to warn other boaters.

What You Need to Do

  • As the operator of a vessel, you need to follow the Navigation Rules.
  • You are also required to report any boating accident or injury to the local reporting authority, either the USCG or other agency that has been delegated that authority.

Safety checking before riding

  • Before riding, please do a quick inspection. If you see any wires or other visible damage, please reach out to us via our in-app support link or call us at (786) 749-6730.

Emergency and Accidents

  • If you require immediate police or medical attention, please call 911. Once all parties are out of harm’s way, and necessary authorities have been contacted, please reach out to us via our in-app support link or call us at (786) 749-6730. A first aid kit is also available at all locations. Please make sure the security tape and supplies are sealed and intact, and to read instructions inside before use.

Reporting and Complaints

  • For reporting and complaints please reach out to us via our in-app support link or call us at (786) 749-6730