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PADL

Frequently Asked Questions

PADL prices may vary depending on unit and location.

PADL processes the payments for your trips with the payment method on your account.

Currently, we accept all major credit cards, including Visa, Mastercard, American Express and Discover.

You would only be accountable if you did not lock the unit up after your trip and it gets stolen as a result. You are only responsible during your ride. Please make sure the ride is completed and the unit is returned after use.

  • Ensure Bluetooth is activated on your device.
  • Check whether your phone has good cellular data or Wi-Fi connection and you are in an area with good reception.
  • If you still cannot find the station, please reach out to us via our in-app support link or call us at (786) 749-6730.

Place the paddle and board back on the station, and once it is in place, end the rental from the PADL app to lock it in place

  • Please check if you have locked the unit correctly
  • Ensure Bluetooth is activated on your device.
  • Check whether your phone has good cellular data or Wi-Fi connection and you are in an area with good reception.
  • If you still cannot find the station, please reach out to us via our in-app support link or call us at (786) 749-6730.

The red and seafoam blue stations represent public access locations where anyone may go. The grey locations are private properties where you must have access to.

You must be at least 18 years or older to rent or ride

  • Each paddler must have a USCG-approved Type I, II, III, or appropriate Type V life jacket. It doesn’t have to be worn, although that’s certainly the wisest plan, and one which we strongly recommend.
  • The jacket must be in “serviceable condition,” without rips, tears or deterioration that will diminish its performance.
  • The jacket must be of an appropriate size and fit for the wearer.
  • A Type V jacket can be used as long as it’s USCG-approved and applicable for the activity.
  • Belt pouch-type inflatable PFDs, such as the ones we carry, must be worn on the person to meet the life jacket regulation.
  • For other types of inflatable PFDs, check the approval description printed on the unit for restrictions.

  • A whistle or other sound producing device must be carried to warn other boaters.
  • If you’re on the water after sunset, you need to have a flashlight, or similar lighting device, to warn other boaters.

  • As the operator of a vessel, you need to follow the Navigation Rules.
  • You are also required to report any boating accident or injury to the local reporting authority, either the USCG or other agency that has been delegated that authority.

As with any vessel or vehicle, you must follow all local laws for your own safety and that of others.

  • Before riding, please do a quick inspection. If you see any wires or other visible damage, please reach out to us via our in-app support link or call us at (786) 749-6730.

  • If you require immediate police or medical attention, please call 911. Once all parties are out of harm’s way, and necessary authorities have been contacted, please reach out to us via our in-app support link or call us at (786) 749-6730. A first aid kit is also available at all locations. Please make sure the security tape and supplies are sealed and intact, and to read instructions inside before use.

  • For reporting and complaints please reach out to us via our in-app support link or call us at (786) 749-6730